Welcome to M.A.C. Lofts. By purchasing our products or services, you agree to be bound by the following terms. Please read carefully before placing an order.

1. General Sales Policy

  • All sales are final. No refunds, returns, or exchanges will be provided.

  • By completing a transaction, you confirm that you understand and agree to these terms.

  • These terms apply to all purchases made through www.maclofts.co.uk, in person, or through any official channel.

2. Made-to-Order & Bespoke Products

  • All products are made to order. Material orders and production begins shortly after purchase, making cancellations or alterations impossible.

  • As each item is handmade, slight variations in finish, material, or appearance may occur. These are not considered defects and do not qualify for refunds or returns.

  • Customers are responsible for ensuring accuracy of order details before confirming purchase.

3. Delivery, Risk & Responsibility

  • All items are carefully inspected before dispatch.

  • Risk passes to the customer upon delivery. We are not responsible for damage caused by mishandling, misuse, or improper installation after delivery.

  • Delivery dates provided are estimates only; delays caused by third parties (couriers, supply chains) are outside our control and do not entitle customers to cancel or claim compensation.

4. Limited Exceptions

Exceptions will only be considered under the following circumstances:

  1. Damaged on Arrival – If your order arrives defective or damaged, you must notify us in writing within 24 hours of receipt, with clear photographic evidence.

  2. Incorrect Order Supplied – If we deliver the wrong product compared to your confirmed order.

  3. Non-Conforming Service – If a service delivered is materially different from the written agreement.

If approved, we may issue a replacement or repair at our sole discretion. Refunds will not be offered.

5. Intellectual Property Ownership

All intellectual property associated with M.A.C. Lofts is protected by UK and international law. This includes, but is not limited to:

  • Products, designs, specifications, and 3D models / files

  • Logos, trade names, and branding

  • Photographs, videos, and marketing materials

  • Website content, text, and graphics

  • Packaging, labels, and documentation

Customers acquire no rights to our intellectual property by purchasing our products.

6. Prohibited Uses & Restrictions

You may not, under any circumstances:

  • Copy, reproduce, or create derivative works from our designs

  • Reverse-engineer, scan, or replicate our products or 3D models

  • Resell our products under another brand without written consent

  • Use our branding, imagery, or content for personal or commercial gain

  • Register or attempt to register trademarks, designs, or patents similar to ours

Violation of these terms constitutes infringement and will trigger legal enforcement.

7. Enforcement & Legal Action

M.A.C. Lofts enforces its rights vigorously. If infringement or misuse is detected, we may pursue:

  • Immediate cease and desist orders

  • Injunctions to stop sales, production, or distribution

  • Seizure of counterfeit goods

  • Financial damages including lost profits and reputational harm

  • Recovery of all legal fees and enforcement costs

We actively monitor the marketplace (including online platforms, events, and social media) for infringement and will act swiftly against violators.

8. Right to Refuse or Terminate Service

M.A.C. Lofts reserves the right to refuse service, cancel orders, or block transactions where:

  • Fraudulent, suspicious, or abusive activity is suspected

  • Intellectual property risks are identified

  • Customers engage in abusive, threatening, or harassing behaviour toward staff or representatives

9. Limitation of Liability

  • Products are sold “as described.” No warranties, express or implied, are given beyond what is legally required.

  • M.A.C. Lofts shall not be liable for indirect, incidental, or consequential losses, including lost profits, arising from product use or misuse.

  • Customers are responsible for ensuring products are suitable for their intended use.

10. Governing Law & Jurisdiction

  • This policy shall be governed by the laws of Scotland, United Kingdom.

  • Any disputes shall be resolved exclusively in the Scottish courts.

11. Policy Updates

We may revise this policy at any time. Updates will be posted on our website with a revised effective date. Continued use of our website or purchase of products after updates constitutes acceptance of the new terms.

12. Acceptance of Terms

By placing an order with M.A.C. Lofts, you confirm that you:

  • Have read and understood this policy

  • Accept all terms regarding refunds, returns, intellectual property, and liability

Acknowledge that infringement of our intellectual property will result in immediate legal enforcement

 

13. Messaging Terms & Conditions

General

 

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from M.A.C. Lofts Pigeon Products. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with M.A.C. Lofts Pigeon Products. M.A.C. Lofts Pigeon Products reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. M.A.C. Lofts Pigeon Products also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

 

Carriers

Carriers are not liable for delayed or undelivered messages.

 

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from M.A.C. Lofts Pigeon Products again, just sign up as you did the first time and M.A.C. Lofts Pigeon Products will start sending messages to you again.

 

Info

For support regarding our services, email us at sales@maclofts.co.uk or, if supported, text \"HELP\" to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from M.A.C. Lofts Pigeon Products, you may also access instructions on how to unsubscribe and our company information by following that link.

 

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \"STOP\" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at sales@maclofts.co.uk. The duty to inform us based on the above events is a condition of using this service to receive messages.

 

Privacy

If you have any questions about your data or our privacy practices, please visit our https://www.maclofts.co.uk/privacy-policy.

 

Messaging Terms Changes

 

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.