We don’t see our products as expensive — we see value. Every loft product we build is designed for longevity, strength, and performance, something often overlooked in the industry. Our reputation has been forged at the very pinnacle of the pigeon sport, and our customers invest in products that last — not quick fixes that fail.
Frequently asked questions 💡
Explore our Frequently Asked Questions to learn more about M.A.C. Lofts Pigeon Products – a trusted UK manufacturer of handmade racing pigeon supplies and accessories. This FAQ section provides clear answers on ordering, delivery times, shipping across the UK, and the unique quality of our 3D printed pigeon products. Designed to help pigeon fanciers make informed choices, our FAQ page also improves your online experience while boosting visibility for those searching for British-made pigeon products, racing pigeon equipment, and pigeon accessories in the UK.
We serve all of our customers strictly on a first-come, first-served basis. If you haven’t heard from us yet, it simply means it isn’t your turn. Rest assured, your order is in the queue and will be processed when it reaches its stage in production.
Lead times are always clearly shown throughout our website, and we update them immediately if anything changes. You can also book in advance by as long as you wish, giving you certainty and peace of mind. Our lead times reflect the volume of orders coming in and heading out the door — a true reflection of the demand for our products and the trust customers place in us.
Yes — we deliver across the UK, including Northern Ireland. Some exceptions may apply depending on your exact location, especially for pallets, but we’ll always confirm with you before you order. No guesswork, no hidden surprises.
Absolutely. Custom and bespoke projects are part of what we do best. Our experience and craftsmanship allow us to bring your vision to life while maintaining the same durability and quality we’re known for.
We keep payments flexible and convenient. We accept PayPal, credit/debit card, cheque (small fee applied), direct bank transfer (our preferred option), cash, and Buy Now Pay Later options (subject to availability).
Every single M.A.C. Lofts product is made right here in the UK by us. We have no agents, no resellers, and no middlemen — when you buy from us, you buy direct from the makers.
Yes — on your shipping notification email we include all tracking details in the “remarks” section along with the carrier’s info.
Our two main providers are Royal Mail and Parcelforce.
No — unfortunately we process orders for materials almost instantaneously. Please see our full Terms of Service.
Whilst we strive to keep all our customers happy, add-ons are difficult to accommodate. Our customers sometimes wait considerable time for their orders, so any additions will likely need to wait for their turn.
Due to the bespoke, made-to-order nature of our work, we do not accept returns unless the item is faulty or damaged. Please review our Returns & Refunds policy before ordering.
We strive to use only the best available materials. We never use substandard or cheap substitutes, ensuring that our products are strong, durable, and built to last.
We’re makers, not resellers. Everything is handcrafted in the UK with honesty, transparency, and customer care at the heart of what we do. You buy direct from the people who build your products, with a reputation built at the very top of the pigeon sport.